Salesforce Agentforce is the agent layer of the Salesforce platform. It pairs ready-made agents for sales, service and internal work with a builder for creating custom agents on top of CRM data.
What it is for
- Resolving service cases end to end, with history and company policies
- Qualifying leads, updating opportunities and supporting the sales team
- Running internal tasks on CRM records, such as approvals and follow-ups
- Coordinating several specialised agents inside one process
How it works
- Agents are defined with Agent Script, a visual builder or code, and act on CRM objects
- Agentforce Builder assembles instructions, topics, actions and connectors without requiring programming
- Multi-agent orchestration spreads the work across specialised agents
- AgentExchange gathers ready-made agents and actions from partners
- There is a Python SDK, an agent API and a testing environment for development
Availability
- Paid product inside the Salesforce ecosystem, metered by conversations or credits
- The newest orchestration features arrive with the platform’s seasonal releases
Points to note
- Value depends on data being organised and governed in the CRM
- Larger teams must define roles, permissions and human review
- Pricing and packaging change with every release; confirm in the official documentation