Workato is an enterprise integration and automation platform, or iPaaS: integration platform as a service. It connects applications, data and business processes. The Workato ONE platform also includes AI agent orchestration.
What it does
- Integrates business systems such as CRM, ERP, HR and finance applications.
- Automates business processes with multiple steps.
- Brings AI agents and AI steps into enterprise processes.
How Workato automation works
Workflows are called recipes. A trigger starts actions across connected applications, with conditions, loops and error handling. Documented examples include creating a Salesforce contact or sending an email when an event arrives.
Separate environments support testing before production. Access controls and audit records support administration; check which capabilities your edition includes.
Is Workato an RPA platform?
Its integration offering extends beyond screen automation. RPA by Workato, delivered in partnership with Robotiq.ai, works with applications that lack APIs, including desktop and browser apps. Processes are created in Robotiq, while the Workato connector starts jobs and retrieves their details.
Availability and public pricing
- Self-service Workato Free provides a one-time grant of 50,000 credits. Workato Pro starts at US$75/month for 2,500 monthly credits; unused Pro credits expire at the end of the billing month. Checked on October 3, 2026.
- Enterprise billing combines the platform edition, credit-based usage and contractual add-ons. A credit is not automatically one recipe or one run: each capability measures usage through its own activity metric.
Strengths
- Connectors and workflow logic in the same editor.
- Separate environments and access controls.
- An RPA option for systems without an API.
Points of attention
- Estimate the full process’s consumption rather than counting workflows alone.
- Confirm edition features, add-ons and RPA terms before choosing a plan.
Sources
All accessed on October 3, 2026.
- Workato Platform Features and Benefits | Workato, Workato. Accessed October 3, 2026.
- Recipes | Workato docs, Workato. Accessed October 3, 2026.
- Security | Workato docs, Workato. Accessed October 3, 2026.
- Overview | Workato docs, Workato. Accessed October 3, 2026.
- Workato connectors - RPA by Workato | Workato docs, Workato. Accessed October 3, 2026.
- Self-service (Workato Free and Workato Pro) billing | Workato docs, Workato. Accessed October 3, 2026.